FAQ
Contact
1.How do I contact Frazetta Girls?
Please visit our CONTACT page to connect or find us on social media
Ordering & Payment
1.Can I place an order by phone or email?
For security purposes, we do not take orders by phone or email. If you are having trouble with placing an order on our website, please contact us at support@frazettagirls.com or visit our chat on the homepage and we will be glad to assist!
2. Can I split my order and send different parts to different addresses?
Unfortunately, no.
3. How can I pay for my purchase?
We accept the following forms of payment: PayPal
Credit Card: Visa, MasterCard, Discover, and American Express
If you need to use Zelle or Venmo email Support@FrazettaGirls.com
Order Information:
1.When will my order ship?
All prints at Frazetta Girls are made to order and hand assembled by our partnering professional printers, Lunardi Studios. Please allow up to 10 business days from date of purchase for print process and assembly.
*NOTE* : During holidays and sale promotions, we experience an increase in demand. Customers should expect their packages to dispatch within 12 business days from the date of purchase.
2. How do I track my order?
Visit our ORDER TRACKING page HERE
All tracking information is sent by the automated system to the e-mail address on file with your order. Any changes or updates to the order will be sent in follow-up emails.
Shipping
1.Do you ship International?
Yes, Frazetta Girls ship worldwide.
2. What Shipping method do you use?
All Domestic and International products will ship via USPS, UPS, and DHL
3. What is Shipping time and cost?
Shipping time and cost depends on package contents and destination. All domestic packages will take 2-8 business days in transit. International package transit time varies from 6-24 business days. Please complete checkout for detailed shipping quotes.
4. What do I do if my product shows delivered, but I didn’t receive it?
All items shown delivered and or left at door, that are missing or lost need to be immediately brought to the attention of your local postal center/carrier. Please visit the following USPS link for further details: https://www.usps.com/help/missing-mail.htm
For further questions regarding missing mail please CONTACT US HERE
Order Issues
1.Can I cancel my order ?
Orders can be canceled within 24 hours of purchase. SALE items do NOT qualify to be canceled or returned after purchase.
2. What do I do if my order arrives damaged?
If your artwork arrives damaged, please email us at support@frazettagirls.com with photos of the item AND photos of the box it arrived in. (Please keep damaged packaging and items in possession for inspection)
Returns & Exchanges
1.Do you accept returns/exchanges?
Yes! Returns/ Exchanges are accepted for qualifying items (see below) within 7 days of delivery date.
2. How do I proceed to process return/exchange?
Please click HERE to begin a return or exchange process.
NOTE: Refunds will only be issued to qualifying items. If your return does not meet the conditions listed, we will not be able to issue the refund and the package will be sent back to you.
3. What qualifies for returns?
Paper Prints/Framed Prints/Canvas Art
Due to our own in house on demand printing operation, ONLY prints that arrive in error, wrong size, or damaged will be accepted for return. All other Print Sales are FINAL.
Apparel
All apparel MUST meet the following criteria:
- Unworn
- Unwashed
- No scents or odors
- No rips or tears
- No other signs of being worn
- All tags must be attached
- All original packaging must be included
Accessories & SALE items are NON RETURNABLE
4. Do I need to pay for return Shipping?
No, we will cover return shipping costs for damaged or error items.
5. When will I receive my exchange or refund?
All refund and exchange tickets will be processed within 3-4 business days after beginning your return request. After the returned or exchanged item has been received at the warehouse, please 3-5 business days processing time to complete refunds or exchange.
Custom Prints/ Sizes?
1. Interested in a custom size print or additional framing options?
E-mail support@frazettagirls.com to inquire about the possibilities.
